FAQ And Returns

Returns And Refunds


I hope you are completely happy with your Charlotte Mcleish purchase. If you are not happy with your order you have the right to return all full priced pieces work for a full refund within 14 days of receiving your order.


All returns must be returned in perfect condition unused or worn and in original packaging. Any cost of returning your item falls to the customer. Please send as recorded delivery with tracking numbers . This is for the customers protection as any items lost or damaged in post will not be refunded. Once item has been safely received  your refund will be issued within 14 days using the same method the original payment was made. 


Please Note Charlotte Mcleish Ceramics will not refund Postage and Packaging or any duties payed.


Please contact me thought this website before returning your order 



Faulty Goods 


You are entitled to a full refund on any faulty items within 14 days. Any items returned within a reasonable time after 14 days will be entitled to a repair or exchange on your item. 




Non- Returnable Products 


Unfortunately in compliance with UK Health and Hygiene regulations I am unable to refund any earrings. This doesn’t affect your Statutory rights 


Unfortunately I am not able to refund items bought in the sale


Bespoke Jewellery and Ceramics 


Bespoke jewellery and ceramic items are not entitled to a refund or exchange. 





Care Instructions 


For my standard ceramic vases please wipe clean with slightly soapy damp cloth


For all my Illustrated work

All Illustrated work is strictly for decorative use only. To clean use a slight damp lint free cloth


For jewellery 

As with all jewellery please keep dry, clean and away from perfumes and chemicals to prevent tarnishing.